Purchasing FAQs

  • How can I place an order? 

Simply add the mantel you are interested in to your cart and complete the checkout process. If you have a unique fireplace condition requiring special build accommodations (angled corners, overmantel, raised hearth, etc.) contact us via our Contact Form and we will send you a Custom Quote.

  • What does it mean to receive a 'Custom Quote'?

If you expect that your mantel will require some custom solutions like angled corners, deep legs, and overmantel, or will generally be oversized, please reach us via our Contact Form and we will email you a customized quote for the work to be performed.

  • Can I see more photos of a certain mantel before purchasing?

If you send us an email before purchasing we may be able to provide a couple more photos of the mantels you are interested in.

  • How long does it take to receive my mantel? 

All mantels that are unfinished or have a paint/stain finish ship from our manufacturing facility within 2 - 3 weeks. If you choose to have a glazed finish applied to your mantel, this adds an extra week to our shipping date causing the turnaround time to be 3 - 4 weeks from ordering *When applying a glaze, additional drying time is required for the multiple paint and stain layers.

 

After your mantel leaves our facility, it should arrive to your home within 2 - 3 business days.

  • What forms of payment do you accept?
Using PayPay we accept all major credit cards as well as debit cards and bank transfers.
Using PayPay we accept all major credit cards as well as debit cards and bank transfers.
  • Can I speak with someone before placing my order?

We'd love to speak with you! Feel free to reach us using our Contact Form or call/text us at (503) 610-8505.

  • I need help figuring out if my fireplace will accept a mantel.

That's a good idea! We would be happy to review a photo of your fireplace to make sure that a mantel will fit nicely before your place your order. Be sure to visit our 'Mantel Preview' page for more help!

  • How can I be sure I'll like the mantel I've chosen?

We understand it can be tough to buy from a website! But we are confident that our fireplace mantels are the best around, and we're excited for the opportunity to make you a believer.

 

Here are some things we do to make sure you'll be a satisfied and happy customer:

  • We make design recommendations based on your home's style or on inspirational photos you have.
  • We provide up to 3 free 'Mantel Previews' that will allow you to see what your preferred mantels look like in your home.
  • We can build a mantel to match your provided inspirational photos so that you have exactly what you want!
  • Upon your request, we may be able to email you additional photos of the mantel of your interest.
  • Before we ship our mantels from our building facility, we will let you review and approve a series of photographs.