You are entitled to a full refund after your purchase, but before the order confirmation process is complete. To confirm your order, you'll need to supply us your fireplace measurements and provide written approval of our mantel build-to dimensions. After your order has been confirmed you can no longer receive a refund because we immediately begin the process of building your mantel.
If you'd like a refund anytime before your order has been confirmed, we will immediately process your refund request. Please note that sometimes the funds may take between 7 - 10 business days to be returned to your card or account.
There are limited occasions when we will initiate a refund for your initial purchase:
1. After review, we determine that your fireplace cannot accommodate a mantel.
2. Failure to complete the order confirmation process within 10 business days after initiating your purchase.