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Our Free Delivery is for "curb-side delivery" which means that the crate will be taken off the back of a box truck and placed in an immediate and
easily accessible area. This delivery does not include any transport of the crate (even into a garage), up any stairs, or into a residence. This delivery also does not include the disposal of
crating material. Finally, this delivery does not include redelivery charges if recipient isn't present at time of scheduled delivery.
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Please make sure that when you schedule your delivery, you will have the time and ability to move the crate into a secure location or open the crate and
bring mantel contents into your residence.
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Since the average mantel crate is 160 lbs. we recommend having 2 moving dollies on hand to assist in crate transport. If moving dollies are unavailable, it is advised that two people are present to move crate to
a secure location if required.
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If you are able to open your crate in a driveway or sidewalk, a single person can open the crate and remove it's contents. After mantel contents are
removed, the crate can be broken down into manageable size parts for disposal.
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Again, the average mantel crate weighs approximately 160 lbs. However, if you have a tall or deep mantel constructed, this weight can increase
dramatically. If this should occur, we will notify you in advance in order to discuss crating options and other solutions to make receiving your new mantel as easy as possible!
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If you are unable to arrange the help needed to move the crate into a safe location and require the assistance of the delivery truck driver, they will be able
to help to some degree - but will charge you directly for any additional services that they provide. Feel free to discuss moving options with you delivery truck driver to see what they are
permitted to do and at what cost!
Accolade will not be responsible for additional delivery fees including "Inside Delivery" "Redelivery" "Storage" or "Trash Removal/Disposal". If incurred,
these charges will be billed directly to the recipient of the crate. View the prices of these additional delivery services HERE.
*Free shipping applies to all orders within the lower 48 states.
*We will write up a quote to cover the cost of shipping to all other locations.
This amount to be paid before shipment is made.